How One Tough SaaS Implementation Made Everyone Better
Your Customer Success is Probably Too Scalable
Your customer success team hits every efficiency metric while customers quietly leave. Support tickets close in minutes, onboarding runs itself, and health scores stay green, but renewal rates still drop month after month.
Why Smart Teams Fight (And Dumb Ones Don't)
Most effective teams have discovered something that many organizations miss: the best decisions come from productive disagreement, not polite consensus.
How to Get 98% of Your Referrals to Actually Apply (Not Just Submit Resumes)
Getting referrals is one thing. Getting them to complete the full application process is another challenge entirely.
The Feature Nobody Asked For That Changed Everything
Why TA Teams Should Say No To Custom Referral Features
Every TA leader has probably been in this scenario. You need a referral program that actually works, so you evaluate platforms that promise custom solutions built specifically for your organization. The vendor demonstrates specialized dashboards, unique integrations, and features designed around your exact workflow. Everything seems perfect.
Your Referral Program is Probably Broken (Here's the 30-Second Fix)
You've built a solid referral program with consistent team promotion and clear employee rewards. Leadership supports the initiative. Yet somehow, the pipeline stays frustratingly thin while competitors seem to effortlessly attract quality talent.
How to Design a Referral Bonus System That Works
What are the advantages and disadvantages of employee referrals?
